Online Banking Disclosure
SHARE PLUS FEDERAL BANK
SERVICES TERMS AND CONDITIONS
The following terms and conditions govern the manner in which (Financial Institution) (Us, We, Our) will provide Online Banking and Bill Payment Services (Services) to You:
Online Banking or Bill Payment Services Customer
Our Customer Service is available at 1-800-352-8257 during the following hours:
- from 7:30 am to 6:30 pm (CST) week days and
- from 9:00 am to 1:00 pm (CST) on Saturdays
After hours and on Sundays calls are answered by a voice mail system.
Mail may also be addressed to:
Customer Service Information
Share Plus Federal Bank
5224 W. Plano Parkway
Plano, Texas 75093
Services
You authorize Us to utilize Fiserv to provide the Services to You on Our behalf.
Payment of taxes or court directed payments via the Services is prohibited.
We reserve the right to refuse to make any payment and/or transfer, but will notify you of any such refusal within two (2) business days following receipt of your payment and/or transfer instruction.
Funds will arrive at Your targeted Merchant and/or Account as close as reasonably possible to the date designated by You in Your payment and/or transfer instruction (Payment Date). Subject to the terms and conditions of this Agreement, You authorize Us, and any third party acting on Our behalf, to choose the most effective method to process Your payment and/or transfer, including, without limitation, electronic, paper or some other draft means. For each properly instructed payment to an eligible Merchant and/or transfer to a targeted Account You will receive a transaction confirmation number (Confirmation Number).
The Payment Date indicated by You must always be a Business Day (as defined below). If it is not, the Payment Date will be deemed to be the first Business Day preceding the date indicated.
UNLESS YOU RECEIVE A CONFIRMATION NUMBER, WE SHALL NOT BE LIABLE FOR ANY FAILURE TO MAKE A PAYMENT AND/OR TRANSFER, INCLUDING ANY FINANCE CHARGES OR LATE FEES INCURRED AS A RESULT. IT IS ALSO IMPORTANT THAT THE PAYMENT DATE BE ON OR BEFORE THE MERCHANT DUE DATE, NOT THE LATE DATE, AND, SINCE THE TIME FOR US TO PROCESS YOUR PAYMENT VARIES ACCORDING TO THE PARTICULAR MERCHANT, YOU MUST BECOME FAMILIAR WITH THE PAYMENT PROCESSING TIME FOR EACH MERCHANT YOU DESIRE TO PAY, AND ALLOW THE APPROPRIATE NUMBER OF BUSINESS DAYS BETWEEN THE DAY YOU INPUT YOUR PAYMENT INSTRUCTION AND THE PAYMENT DATE. SUBJECT TO THE LIMITATION DISCUSSED BELOW, IF YOU FOLLOW THE PROCEDURES DESCRIBED IN THIS AGREEMENT FOR PAYMENTS, AND YOU ARE ASSESSED A PENALTY OR LATE CHARGE, WE WILL REIMBURSE YOU FOR THAT LATE CHARGE UP TO A MAXIMUM OF FIFTY DOLLARS ($ 50.00 ). IN THE EVENT THAT YOU DO NOT ADHERE TO THE OBLIGATIONS SET FORTH IN THIS AGREEMENT, OR YOU SCHEDULE A PAYMENT LESS THAN THE NUMBER OF BUSINESS DAYS BEFORE THE DUE DATE REQUIRED FOR A PARTICULAR MERCHANT, YOU WILL BEAR FULL RESPONSIBILITY FOR ALL PENALTIES AND LATE FEES AND WE WILL NOT BE LIABLE FOR ANY SUCH CHARGES OR FEES. THE SERVICE ASSUMES NO LIABILITY FOR THE LATE POSTING OR MISAPPLICATION OF PAYMENT ONCE FUNDS ARE RECEIVED BY MERCHANTS. THIS ABSENCE OF LIABILITY, HOWEVER, DOES NOT PRECLUDE SERVICE FROM WORKING TO RESOLVE THESE TYPES OF ISSUES WHEN THEY ARISE. IF REQUIRED WE WILL BE RESPONSIBLE FOR PROVIDING PROVISIONAL CREDIT IF PAYMENT DISPUTES THIS ACTION.
Limitation
Under no circumstances will We be liable if We are unable to complete any payments and/or transfers initiated in a timely manner via the Services because of the existence of any one or more of the following circumstances:
- You do not obtain Confirmation at the time You initiate a payment and/or transfer.
- The designated Account does not contain sufficient funds to complete the payment and/or transfer.
- You have closed the designated Account.
- We have identified You as a credit risk and have chosen to (i) make all payments and/or transfers initiated by You via the Services utilizing a paper, as opposed to electronic, method, or (ii) to terminate Your subscription to the Services.
- The Services, Your equipment, the software, or any communications link is not working properly and You know or have been advised by Us about the malfunction before You execute the transaction.
- You have not provided Us with the correct information for those Merchants to whom You wish to direct payment or Accounts to which You wish to make a transfer.
- The Merchant mishandles or delays handling payments sent by Us.
- Circumstances beyond our control (such as, but not limited to, fire, flood, or interference from an outside source) prevent the proper execution of the transaction and We have taken reasonable precautions to avoid these circumstances.
- If the transfer would go over the credit limit of your overdraft line, if applicable.
- If your PIN or security code has been reported lost or stolen and we have taken action to prevent payments or transfers by use of the PIN or security code.
- If your account is legally subject to some legal process, right of offset, or encumbrance, or if the funds in your account are not immediately available for payments or transfers.
- There may be other exceptions stated in our agreement with you.
WE ARE NOT RESPONSIBLE FOR ANY OTHER LOSS, DAMAGE OR INJURY, WHETHER CAUSED BY YOUR EQUIPMENT OR SOFTWARE, THE SERVICES, OR ANY TECHNICAL OR EDITORIAL ERRORS CONTAINED IN OR OMISSIONS FROM ANY USER GUIDE/BROCHURE RELATED TO THE SERVICES. WE SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGE ARISING IN ANY WAY OUT OF THE INSTALLATION, USE OR MAINTENANCE OF YOUR EQUIPMENT, SOFTWARE OR THE SERVICES, EXCEPT WHERE THE LAW REQUIRES A DIFFERENT STANDARD.
Transaction Limitations
Some types of withdrawals are limited from all savings accounts and Money Market accounts to six (6) per month. This allows the Bank to comply with Federal Regulation D. During any month, You may not make more than six (6) withdrawals or transfers to another Bank account of Yours or to a third-party by means of a pre-authorized or automatic transfer or telephonic order of instruction. Transfers made through the Service are included when computing the permissible number of monthly transfers made. If You exceed these transfer limitations during a month, Your Account may be subject to closure.
Payment Cancellation/Modification
Except for those transfers which are completed immediately, You may cancel or modify a payment and/or transfer up to 2:00 p.m. Eastern Time (ET) the same Business Day You schedule for payment and/or transfer.
Statements
All payments and/or transfers made via the Services will be listed on Your monthly Account statements (Statement) that you receive from Us.
New Services
We may, from time to time, introduce new services or enhance the existing Services. We shall notify You of the existence of these new or enhanced services. By using these services when they become available, You agree to be bound by the obligations concerning these services, which will be sent to You.
Care of Your Access ID and Security
You agree that You will not give your Access ID or make it available to any other person. If You believe that Your Access ID has been lost or stolen, or that someone has made payments and/or transfers using your Access ID without Your permission, notify Us IMMEDIATELY by phone any time during Customer Service hours or send an electronic message through the Service.
Your Liability for Unauthorized Payments
If you believe that your Access ID or Password has been lost or stolen, notify Us IMMEDIATELY as provided above in order to keep your possible losses down. If you notify Us within two (2) Business Days after You learn of the loss or theft, your maximum liability is $50.00.
If you do NOT notify Us within two (2) Business Days after You learn of the loss or theft of your Access ID or Password, and We can prove that We could have prevented someone from using Your Access ID or Password if You had told Us in time, Your maximum liability is $ 500.00.
If your designated Account Statement contains payments and/or transfers that You did not make, notify Us IMMEDIATELY. If You do not notify Us within sixty (60) days after the Statement was mailed to You, You may not get back any of the money You lost if We can prove that We could have stopped someone from taking the money if You had told Us in time. If a good reason (such as a hospital stay or a long trip) prevented You from telling Us, We may at Our discretion, extend the time.
Errors and Questions
Contact Us as soon as possible at either the address or telephone number described above if You think that a payment and/or transfer listed on Your designated Account Statement is in error or if You need more information about a payment and/or transfer listed on the Statement. We must hear from You no later than sixty (60) days after You received the first Statement on which the problem or error occurred.
When You call or write Us, You must:
- Tell Your name and Access ID.
- Describe the payment and/or transfer You are unsure about (Merchant name, Account information, Transaction Date, Transaction Amount) and explain as clearly as You can why You believe it is an error or need more information. If possible, please provide Us with the Confirmation Number for these transactions.
- Tell Us the dollar amount of the suspected error. If You tell Us orally, or by using the Services electronic mail, We may require that You send Your complaint in writing within ten (10) Business Days. We will tell You the result of Our investigation within ten (10) Business Days after We receive Your complaint and will correct any Services error promptly. If We need more time, We may take up to forty-five (45) days to investigate the complaint or question. If We decide to do this, We will recredit Your Account within ten (10) Business Days after we hear from you, for the amount You think is in error in order that You may have the use of the money during the time it takes to complete Our investigation. If We ask You to put Your question or complaint in writing and We do not receive it within ten (10) Business Days, We may not recredit Your Account.
If We decide that there was no error, We will mail or transmit to You a written explanation within three (3) Business Days after We have completed the investigation, and within ten (10) Business days of the date of such explanation, We will debit from Your account of the amount previously recredited to You for use during the time We took to complete Our investigation. You may ask for copies of documents used during Our investigation.
Disclosure of Account Information to Third Parties
We will only disclose information to third parties about Your Accounts:
- When it is necessary for completing payments and/or transfers;
- In order to comply with a government agency or court order; or
- If You give us Your permission.
Charges
You will be charged a monthly fee for the Paytrxx Bill Payment Services. We will debit the monthly fee from your checking account, or your savings account if funds are not available in your checking account. In the event We are unable to process a Services transaction; (if, for example, there are insufficient funds in Your designated Accounts) the transaction will result in a "Failed Payment and/or Transfer". In such event, We will charge the total cost of the transaction, including any service charges, to You. In the event of repetitive Failed Payment and/or Transfer, We reserve the right to suspend Your subscription to the Services. This suspension may be without prior notice to You. If Your subscription is suspended, transactions which were previously initiated may still continue to be processed unless canceled and confirmation of such cancellation is provided as specified below. Suspension will be handled by Customer Service and all inquiries and correspondence relating thereto including requests for reinstatement should be directed to Customer Service. In the event Your subscription is suspended, We will notify You by mail to Your listed address. With respect to any Failed Payment and/or Transfer, You agree to reimburse Us within fourteen (14) days after notice is sent to You, for any funds We have already paid to one or more of Your designated Merchants which We were unable to recover by debit to the Merchant or charge to You.
If You do not pay any amount owed to Us when due, You agree to pay interest on the unpaid balance at the rate of 18% per annum, or 1.5% per month (or the maximum rate allowed by applicable law, if less). In the event that Your claim or debt has to be referred to a third party for collection, You agree, to the extent permitted by law, to pay all costs and fees incurred in collecting the outstanding balances, including reasonable attorneys fees and court costs.
Fee Schedule
You agree to pay Us the fees to be published by Us from time to time.
Additional Terms and Conditions
- In addition to the foregoing, You agree to be bound by and comply with the requirements of the Services User Guide and applicable state and federal laws and regulations. We agree to be bound by them too.
- We reserve the right to terminate Your use of the Services, in whole or in part, at any time without prior notice. If Your Bill Pay has been inactive for a continuous period of 90 or more days, Your Bill Pay service will be removed from Your Home Banking access. This will result in deletion of all merchant account setups.
- If You wish to cancel Your subscription to the Services, you must notify Customer Service in writing. You will be responsible for all payments and/or transfers You have requested prior to termination and for all other charges, fees, and taxes incurred.
BE SURE TO CANCEL ALL OUTSTANDING PAYMENT AND/OR TRANSFER ORDERS BEFORE YOU NOTIFY US TO TERMINATE THE SERVICE. WE WILL NOT BE LIABLE FOR PAYMENTS AND/OR TRANSFERS NOT CANCELED OR MADE DUE TO THE LACK OF PROPER NOTIFICATION BY YOU OF SERVICE TERMINATION. - These Terms and Conditions, the Services User Guide and applicable Services fees and charges may only be altered or amended by Us. In such event, We shall send notice to You at your listed address or transmit notice of the alteration or amendment over the Services. Your use of the Services following receipt of such notice constitutes acceptance of such alterations or amendments.
- In the event of a dispute regarding the Services, You and We agree to resolve this dispute by looking to these Terms and Conditions. These Terms and Conditions shall supersede any and all other representations made by You or Our employees.
- These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas.
- Business Days are Monday through Friday excluding normal banking holidays.
Privacy Policy and Error Resolution Notice
See Error Resolution Notice below.
NOTICE OF YOUR FINANCIAL PRIVACY RIGHTS
We, our, and us, when used in this notice, mean Share Plus Federal Bank.
This is our privacy notice for our customers. When we use the words "you" and "your" we mean the following types of customers: - Our consumer customers who have a continuing relationship by purchasing or holding financial products or services such as a(n):
- Deposit account
- Loan account
- Safe deposit box
We will tell you the sources of the information we collect about you. We will tell you what measures we take to secure that information.
We first define some terms.
Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. Hereafter, we will use the term "information" to mean nonpublic personal information as defined in this section.
An affiliate is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough the have control.
A nonaffiliated third party is a person we do not employ or a company that is not an affiliate of ours. This is also known as nonaffiliated third party, or simply, an "other party."
THE INFORMATION WE COLLECT
We collect information about you from the following sources:
- Information you give us on applications or other forms
- Information about your transactions with us
- Information about your transactions with other parties
- Information from a consumer reporting agency
- Information we receive as a result of verifying customer information
THE CONFIDENTIALITY, SECURITY, AND INTEGRITY OF YOUR INFORMATION
We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect this information.
YOUR INFORMATION AND OTHER PARTIES
We will not disclose information about you to anyone except as disclosed in this policy or as permitted by law. Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions.
INFORMATION ABOUT FORMER CUSTOMERS
We do not disclose information about former customers, except as permitted by law.
AUTHORIZED SHARING - OUTSIDE MARKETING SERVICES
We may disclose the following information to companies that perform marketing services on our behalf:
- Information you give us on an application or other forms, such as:
- Name
- Address
- Social Security Number
- Assets
- Income
- Information about your transactions with us, such as:
- Account balances
- Account activity
- Types of accounts
- Parties to the transaction
- Payment history
- Deposit history
- Information we receive from a credit reporting agency, such as:
- Creditworthiness
- Credit history
We disclose the information listed above with companies that perform marketing services on our behalf. You do not have a right to opt out of the disclosure of this information. We may also disclose information about you to other outside marketing services as permitted by law.
Types of Businesses
Here are the types of businesses with whom we may disclose information for outside marketing purposes:
- Service providers that perform marketing services for us, such as:
- Home loan production agent
AUTHORIZED SHARING - JOINT MARKETING
We may disclose the following information to other financial institutions with whom we have joint marketing agreements:
- Information you give us on an application or other forms, such as:
- Name
- Address
We disclose the information listed above with other financial institutions with whom we have joint marketing agreements. You do not have a right to opt out of the disclosure of this information.
State Limitations
AL, AK, CA, ID, and VT - We will not share this information about customers who reside in Alabama, Alaska, California, Idaho or Vermont.
MA, MS and NJ - We will not share any information derived from deposit relationships with us about customers who reside in Massachusetts, Mississippi or New Jersey.
IL - We will not share this information about our customers who reside in Illinois with other parties.
Types of Businesses
We may disclose information pursuant to joint marketing agreements to the following types of businesses:
- Financial service providers, such as:
- Private label credit card issuers
MAIN OFFICE
5224 W. PLANO PKWY.
PLANO, TEXAS 75093
1-800-35-BUCKS
FRITO-LAY HEADQUARTERS BRANCH
7701 LEGACY DRIVE
PLANO, TEXAS 75024
(972) 334-5035
ORLANDO BRANCH
2800 SILVER STAR ROAD
ORLANDO, FLORIDA 32808
(407) 295-1810, ext. 218
PIZZA HUT HEADQUARTERS BRANCH
14841 NORTH DALLAS PARKWAY
DALLAS, TEXAS 75240
(972) 338-8216
TACO BELL HEADQUARTERS BRANCH
17901 VON KARMAN
IRVINE, CALIFORNIA 92614
(949) 863-4417
YUM! BRANDS, INC./KFC HEADQUARTERS BRANCH
1900 COLONEL SANDERS LANE
LOUISVILLE, KENTUCKY 40213
(502) 874-2408
YCC BRANCH #11
5200 COMMERCE CROSSINGS
LOUISVILLE, KENTUCKY 40229
(800) 544-5774, ext. 6833
MOCKINGBIRD BRANCH
1341 W. MOCKINGBIRD LANE
SUITE 239-E
DALLAS, TEXAS 75247
(214) 637-6994
PEPSICO AT PARKWOOD BRANCH
5600 HEADQUARTERS
PLANO, TEXAS 75024
(972) 963-6386
239880-020
© 2000 Bankers Systems, Inc., St. Cloud, MN
Form PRIV-DISC 9/4/2001 2.1/1100
Error Resolution Notice
IN CASE OF ERRORS OR QUESTIONS ABOUT LOANS ON YOUR STATEMENT MARKED WITH AN *:
If you think your statement is wrong, of if you need more information about a transaction on your statement, write us on a separate sheet of paper at Share Plus Federal Bank, 5224 W. Plano Parkway, Plano TX 75093 as soon as possible. We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.
In your letter, give us the following information:
- Your name and account number.
- The dollar amount of the suspected error.
- Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.
You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your statement that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you questions.
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC FUND TRANSFERS MARKED "EFT":
Telephone us at (800) 352-8257 or write us at the above address as soon as you can if you think your statement or automated teller machine receipt is wrong or if you need more information about a receipt or a transfer on the statement marked "EFT". We must hear from you no later than 60 days after we sent you the first statement on which the error or problem appeared.
- Tell us your name and account number.
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will recredit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
For additional information call the Customer Service Center at 1-800-352-8257.

